Store Policies

Shipping Rates:

  • Orders up to $10: $6.50
  • Orders $10 to $30: $10.50
  • Orders $30 to $50: $13.50
  • Orders Above $50: Free!

All orders are shipped using USPS Priority Mail within 5 business days. We will contact you via email if for any reason this is not possible. Please note on your order during checkout if a particular delivery date is required. 

International Shipping Rates: 
Unfortunately, we do not currently ship to locations outside of the United States.

Return Policy
Merchandise will be accepted for exchange or refund if current and in saleable condition. If you receive merchandise that is damaged or defective, please call customer service at (207) 775-6148, ext. 3219. For gift returns, refunds will be applied to the purchaser's account and will be credited at the price paid by the purchaser provided the original order can be identified. Without a receipt, refunds will be issued at the current selling price. When exchanging merchandise, please include the appropriate shipping charge for your new order. Returns and exchanges can be arranged by emailing store@portlandmuseum.org. Posters are not returnable. To exchange or return an item, please send your shipment by insured Parcel Post to: PMA Store Seven Congress Square Portland, ME 04101 Or by UPS to: PMA Store 99 Spring Street Portland, ME 04101. 

Sales Tax
Sales tax is required for purchases delivered within the state of Maine only. The state of Maine charges tax at the rate of 5.5%. Tax on merchandise will be computed before shipping and delivery charges.

Member Discount
To receive a discount of 10% when placing an order online, please enter discount code MEMB2012 during Checkout. If you are not a PMA member, join today to receive all the benefits of membership. You will be immediately eligible for the discount on your current order. The discount does not apply to the purchase of memberships, Gift Cards, or shipping.

Online Security
The Portland Museum of Art makes every reasonable effort to ensure that all of the transactions that occur on our website are secure. All credit card numbers submitted to the site are encrypted using Secure Socket Layer (SSL) encryption. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and administrative procedures to safeguard and secure the information we collect online.

Privacy Policy
The Portland Museum of Art is strongly committed to protecting the privacy of its online guests, customers, members, donors, and friends. We do not collect personally identifiable information about individuals — such as their names and postal and/or email addresses — except when it is knowingly provided by such individuals. When you make a purchase online in the PMA Store we will ask you to provide only the personal information necessary to fulfill your order — this includes your name, billing and shipping addresses, telephone number, and credit card number. This is the same information requested when you place an order by telephone or through the mail. For online orders we also require your email address so you can receive order and shipping confirmation emails and so we can communicate with you if we have difficulty processing your order. Please read our privacy policy for details.

Alternative Order Options
If you prefer not to place your order online, you may telephone, fax, or mail us your order.  Telephone Please call (207) 775-6148, ext. 3219, Monday through Friday, 10 a.m. to 5 p.m. Eastern Time. Have your credit card ready. Fax (credit card payments only) You may fax your order form to (207) 773-7324, 24 hours a day, 7 days a week. Clearly indicate your name, telephone number, and fax number on every page. Mail Enclose your order form along with your check or money order payable to "Portland Museum of Art." Checks must be in United States dollars and drawn on a United States bank. Please do not send cash or international money orders. Mail to: PMA Store Seven Congress Square Portland, ME 04101

Contact the PMA Store
The Customer Service staff of the PMA Store is happy to answer your questions about the status of your order, shipping and delivery rates and times, special shipping instructions, and product availability. Telephone From within the United States, please call (207) 775-6148, ext. 3219, Monday through Friday, 10 a.m. to 5 p.m. Eastern Time. Email Email any question to store@portlandmuseum.org. Please be sure to include your name, mailing address, telephone number, and order number so that we may provide you with the best possible service. Fax You may fax your inquiries to (207) 773-7324, 24 hours a day, 7 days a week. Mail Inquiries for Customer Service should be addressed to: PMA Store Seven Congress Square Portland, ME 04101 Membership Questions If you need assistance with a membership order, please call (207) 775-6148, ext. 3244, email membership@portlandmuseum.org, or fax (207) 773-7324.